Privacy Policy
Last updated: 1 September 2026
Charisse Peters respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how personal information is collected, used, stored and protected when you visit or use charissepeters.co.uk, contact Charisse Peters, make an enquiry, book a consultation, or register your interest in services, groups or programmes.
This Privacy Policy is intended to explain how personal data is handled in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The website charissepeters.co.uk is operated by Charisse Peters.
For the purposes of UK data protection law, Charisse Peters is responsible for deciding how and why your personal information is processed and is therefore the data controller for the personal data covered by this Privacy Policy.
If you have any questions about how your personal information is handled, you can contact us using the contact details provided at the end of this Privacy Policy.
2. What Personal Information We Collect
The information we collect depends on how you interact with the website and the services you request.
This may include:
Your first and last name
Email address
Telephone number
Information you provide through contact forms
Information you provide when requesting or booking a consultation
Information you provide when expressing interest in a group or programme
Information you provide when joining a waiting list
Information contained in messages or enquiries you send to us
Information relating to your preferences, availability or requirements where you choose to provide it
Technical information about your use of the website, such as IP address, browser type, device information and pages visited, where this information is collected through website technologies
You are not required to provide information simply to browse most areas of the website. However, certain information may be necessary if you wish to submit an enquiry, request information, book a consultation or join a waiting list.
3. Information You Choose to Provide
Some information submitted through the website may be sensitive in nature.
For example, when contacting a therapy or coaching practice, you may choose to provide information about your circumstances, relationships, wellbeing, ADHD, neurodiversity or other personal matters.
You should only provide information that is relevant and that you are comfortable sharing.
Where information you provide falls within a special category of personal data, including health information, additional UK GDPR requirements may apply. Special category data requires both an Article 6 lawful basis and an additional Article 9 condition for processing.
We will only process such information where there is an appropriate legal basis and condition under applicable data protection law.
4. How We Collect Your Information
We may collect personal information when you:
Complete a contact form
Contact us directly
Request or book a consultation
Register interest in a group or programme
Join a waiting list
Communicate with us about our services
Use or interact with the website
We may also automatically receive limited technical information when you browse the website, depending on the website’s cookies, analytics and security settings.
5. How We Use Your Personal Information
We may use your personal information to:
Respond to your enquiries
Provide information you have requested
Arrange or manage consultations
Provide services you have requested
Manage group and programme enquiries
Manage waiting lists
Communicate with you about a service or enquiry
Keep appropriate records
Maintain and improve the website
Protect the website from security threats, misuse or fraudulent activity
Meet legal and regulatory obligations
Establish, exercise or defend legal claims where necessary
We will not collect or use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we are permitted or required to do so by law.
6. Our Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have freely given consent for us to use your information for a specific purpose.
For example, you may provide consent when joining a waiting list or asking to be contacted about a programme.
You can withdraw consent at any time where consent is the lawful basis for processing.
Contract
Where processing is necessary to take steps at your request before entering into an agreement or to provide services under an agreement.
Legal Obligation
Where we need to process personal information to comply with a legal or regulatory requirement.
Legitimate Interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
This may include maintaining website security, managing enquiries, improving our services and keeping appropriate business records.
We will consider whether the processing is necessary and proportionate before relying on legitimate interests.
The ICO requires organisations to identify and document an appropriate lawful basis for each processing purpose and to explain those bases in their privacy information.
7. Special Category Information
Because the services offered through this website may relate to therapy, coaching, relationships, ADHD and neurodiversity, individuals may choose to provide information that is considered sensitive or special category data under the UK GDPR.
We will not ask you to provide unnecessary sensitive information through general website forms.
Where you voluntarily provide information that may constitute special category data, we will handle it carefully and only process it where an appropriate lawful basis and additional condition under UK GDPR and the Data Protection Act 2018 applies.
Where appropriate, you will be asked for explicit consent or provided with additional privacy information.
8. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information only where necessary and appropriate, for example with:
Website and technology providers that help operate the website
Form and booking service providers where required to provide the relevant functionality
Hosting, security or technical service providers
Professional advisers where necessary
Relevant authorities where we are legally required to do so
Third parties where you have given appropriate consent
Where another organisation processes personal data on our behalf, we will take reasonable steps to ensure that appropriate data protection and confidentiality requirements are in place.
We will only share the information necessary for the relevant purpose.
9. International Transfers
Some service providers used to operate websites and online services may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is permitted under applicable UK data protection law and that appropriate safeguards are in place where required.
The ICO expects privacy information to explain relevant international transfers and the safeguards relied upon where applicable.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking into account legal, regulatory, accounting, professional and operational requirements.
There is no single retention period that applies to every type of information.
For example:
Enquiry information will generally be retained for as long as reasonably necessary to respond to and manage the enquiry.
Waiting-list information will generally be retained for as long as necessary to manage the relevant waiting list and programme communications.
Booking and service records may be retained for longer where necessary for professional, legal or regulatory reasons.
Technical and security information may be retained for periods appropriate to the relevant security or operational purpose.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Your Data Protection Rights
Under UK data protection law, you may have rights including:
The right to be informed about how your personal data is used
The right to access your personal data
The right to ask us to correct inaccurate or incomplete information
The right to ask us to erase your personal information in certain circumstances
The right to ask us to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise one of your rights, please contact us using the details at the end of this Privacy Policy.
12. Your Right to Withdraw Consent
Where we process your personal information based on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
If another lawful basis applies to the processing, withdrawing consent may not require us to stop processing the relevant information.
13. Cookies and Similar Technologies
The website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Essential website functionality
Security
Remembering preferences
Understanding how the website is used
Improving website performance
Where applicable, non-essential cookies will be used in accordance with applicable UK privacy and cookie requirements.
You can control or restrict cookies through your browser settings and, where provided, the website’s cookie controls.
Some essential website functions may not work correctly if certain cookies are disabled.
14. Website Analytics
The website may use analytics or similar technologies to understand how visitors use the website and to improve its performance.
Where analytics technologies process personal information or use non-essential cookies, they will be used in accordance with applicable privacy requirements.
The specific analytics services currently used by the website should be confirmed and added to this section if applicable.
15. Contact Forms and Waiting Lists
Information submitted through website forms may be used to:
Respond to your enquiry
Contact you about the service or programme you requested information about
Manage group and programme waiting lists
Arrange consultations where requested
Maintain appropriate records
Where you join a programme waiting list, your information will only be used for the relevant waiting-list and communication purposes unless another lawful basis applies.
We do not publish waiting-list information publicly.
16. Website Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by UK data protection law.
17. Third-Party Websites
The website may contain links to websites or services operated by third parties.
Once you leave charissepeters.co.uk, the privacy practices of the third-party website will apply.
We are not responsible for the privacy policies, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Children’s Privacy
This website and the services described on it are not directed specifically at children.
We do not knowingly collect personal information from children through the website where such collection is not appropriate.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.
19. Automated Decision-Making and Profiling
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects on you.
If this changes in the future, this Privacy Policy will be updated with information about the relevant processing.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.
When we make changes, the updated version will be published on this page with a revised Last updated date.
We recommend checking this page periodically for the latest version.
21. How to Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal information is handled, please contact:
Charisse Peters
Telephone: 07432 549 250
Email:hello@charissepeters.co.uk
The email address above is provided for privacy and data protection enquiries and should be kept consistent with the contact details used in the website’s backend.
22. Right to Complain to the ICO
If you are concerned about how your personal information has been handled, we encourage you to contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
You can find information about your rights and how to make a complaint on the ICO’s website.
Information Commissioner’s Office (ICO)
United Kingdom
The right to complain to a supervisory authority is part of the information that should be provided in a UK privacy notice.
Last updated: 1 September 2026